Terms of Service

1. Introduction

Welcome to RezKyoo ("we," "our," or "us"). By accessing or using our AI-powered restaurant reservation service, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.

2. Service Description

RezKyoo is an AI-powered service that calls restaurants on your behalf to check availability and secure reservations. Our service:

• Uses automated AI voice technology to contact restaurants
• Searches for available tables based on your preferences
• Attempts to secure temporary holds for you to confirm
• Does not guarantee reservation availability at any restaurant

3. Payment & Pricing

RezKyoo operates on a success-based payment model:

• Free to search: You can search for restaurants without charge
• Pay only on success: Fees apply only when a reservation is successfully confirmed
• No hidden fees: The total price is displayed before you confirm a booking
• Refunds: If a restaurant fails to honor a confirmed reservation due to our error, you may be eligible for a refund

4. User Responsibilities

By using RezKyoo, you agree to:

• Provide accurate information (party size, date, time, contact details)
• Honor confirmed reservations or cancel in a timely manner
• Not misuse the service for spam, fraud, or harassment
• Not attempt to reverse engineer or interfere with our systems
• Use the service for personal, non-commercial purposes only

5. Limitations & Disclaimers

While we strive to provide excellent service, please understand:

• No guarantee: We cannot guarantee that any restaurant will have availability or accept AI-initiated reservations
• Third-party restaurants: Restaurants are independent businesses; we are not responsible for their service quality, pricing, or policies
• Temporary holds: A "hold" is not a confirmed reservation until you complete the confirmation process
• Service availability: Our service may be unavailable due to maintenance, outages, or other factors beyond our control

6. Privacy & Data

Your privacy is important to us:

• We collect only the information necessary to provide our service
• AI call recordings may be retained briefly for quality assurance but are not stored permanently
• We do not sell your personal information to third parties
• Your data is handled in accordance with our Privacy Policy

7. Intellectual Property

All content, branding, technology, and materials on RezKyoo are owned by us or our licensors. You may not copy, modify, distribute, or create derivative works without our written permission.

8. Account Termination

We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, or abuse our service. You may also delete your account at any time through your account settings.

9. Limitation of Liability

To the maximum extent permitted by law, RezKyoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our service.

10. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes via email or through our platform. Continued use of our service after changes constitutes acceptance of the updated terms.

11. Contact Us

If you have questions about these Terms of Service, please contact us at support@rezkyoo.com or visit our Contact page.