Privacy Policy

1. Overview

This Privacy Policy explains how RezKyoo ("RezKyoo," "we," "our," or "us") collects, uses, and shares information when you use our website and AI-powered restaurant reservation service.

RezKyoo helps you find restaurants and, when you choose, places calls to restaurants on your behalf to check availability and help you secure a reservation.

2. Information We Collect

We may collect the following categories of information:

• Account information: email address and authentication identifiers when you create an account or sign in.
• Reservation details you provide: party size, date/time, location, and any notes or special requests you enter.
• Contact information for a booking: details necessary to confirm a reservation (for example, a name and phone number if required by a restaurant).
• Usage and device information: basic analytics such as pages viewed, device/browser type, approximate location (e.g., city), and IP address.
• Call-related information: call status, timing, and outcomes (e.g., available/not available, alternate times offered) for calls placed on your behalf.

3. How We Use Information

We use information to:

• Provide, maintain, and improve the service
• Find restaurants that match your search criteria
• Place calls and communicate with restaurants on your behalf
• Confirm, modify, or cancel reservations you request
• Provide customer support and respond to requests
• Prevent fraud, abuse, and security incidents
• Comply with applicable legal obligations

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• With restaurants: we share the information needed to request availability and, if you choose to confirm, to complete the reservation (such as party size, time, and your name/phone when required).
• With service providers: we use third-party vendors to power the service (for example, telephony providers to place calls, mapping/search providers to find restaurants, cloud hosting, and authentication/database providers).
• With payment processors: if you purchase a paid feature, payments are handled by third-party processors; we receive confirmation and limited transaction details.
• For legal and safety reasons: to comply with law, enforce our terms, or protect the rights, safety, and security of RezKyoo, our users, restaurants, or others.
• Business transfers: if we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

5. AI Calls and Communications

When you initiate calls, RezKyoo uses automated systems to communicate with restaurants. Calls are made on your behalf to check availability, request alternative times, and (when you confirm) help finalize a reservation.

We may process call audio and related data through our telephony and AI providers to operate the service. We generally do not store call audio recordings as part of normal operation.

6. Cookies and Analytics

We may use cookies or similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings.

7. Data Retention

We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the context in which it was collected.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

9. Your Choices

• Account: you can update certain account details or delete your account through your account settings (where available).
• Marketing: if we send marketing emails, you can opt out by following the unsubscribe link.
• Cookies: adjust browser settings to manage cookies.

10. Childrens Privacy

RezKyoo is not directed to children under 13 (or the age required by local law), and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by posting an updated policy on this page).

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at support@rezkyoo.com.

You can also visit our Contact page.